Tuesday, September 02, 2008

Wow, real customer service!

Yesterday we stopped into Starbucks to get the kids some hot chocolate. Two Jr. High aged girls were in front of us. They were $.85 short and Marci said, "Here's $.85." No big deal, it's just $.85. They of course were grateful and said "Thank You!"

Marci placed her order and when she tried to pay the guy behind the counter said, "No, your order is on me. That was very cool of you to help those girls out, you just don't see that anymore. Thank you!"

WOW! Amazing! She certainly didn't do that to get free hot chocolates. It's nice to see someone still understanding what customer service is about. Wow!